1. Overview
At Souqna, we strive to ensure that our clients are satisfied with our services. If you are not entirely satisfied with your purchase, we are here to help.
2. Eligibility for Refunds
- Refund requests must be made within [number] days of the service delivery.
- The service must be unused or only partially used.
3. Non-Refundable Services
Certain services may not be eligible for a refund, including but not limited to:
- Completed SEO optimization projects.
- Custom web and graphic design work that has been approved by the client.
- Delivered content writing projects.
4. Process for Requesting a Refund
- To request a refund, contact us at [your email address] with your order details and the reason for your request.
- We will review your request and notify you of the approval or rejection of your refund.
5. Approved Refunds
If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
6. Changes to Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page.
Contact Information
For any questions about this refund policy, please contact us at contact@enniya.net